TERMS AND CONDITIONS

We recommend reading these Terms and Conditions before using our store. By continuing to browse or make a purchase, you acknowledge that you have read, understood and accepted our Terms and Conditions.

These Terms and Conditions of the Nelle online store have been prepared in accordance with the applicable legislation of the Republic of Slovenia, in particular the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), Regulation (EU) 2016/679 (GDPR), and the Electronic Communications Act (ZEKom-2).

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Slovenia. Nothing in these Terms and Conditions shall affect the mandatory consumer rights granted under the laws of the Consumer's country of residence.

The online store enables the presentation, purchase, and delivery of products offered under the Nelle brand. By using the online store or placing an order, the user confirms that they have read, understood, and fully accepted these Terms and Conditions.

The owner and operator of the Nelle online store, available at https://nelleapparel.com/ (hereinafter referred to as the "online store" or the "website"), is Nelle d. o. o. (hereinafter also referred to as "Nelle" or the "Provider"), which is also the provider of the services available through the online store.

These Terms and Conditions govern the operation of the Nelle online store, define the rights and obligations of the user and Nelle, and regulate the contractual relationship between the Provider and the customer. The customer is bound by the Terms and Conditions in force at the time the order is placed. Before placing an order, the customer is given the opportunity to review these Terms and Conditions (hereinafter: the "Terms and Conditions"). By placing an order, the customer confirms that they have read and accepted them.

Nelle reserves the right to amend these Terms and Conditions at any time. Any amendments will be published on the website at https://nelleapparel.com/ and shall take effect upon publication or at a later date if expressly stated. Nelle will ensure that any notice of amendments to these Terms and Conditions is clearly displayed on the website.

Acceptance of these Terms and Conditions in their entirety is a prerequisite for using the services provided by Nelle through the website. If you do not agree to these Terms and Conditions, please do not use the website or any of its services. The same applies if you do not agree with any subsequent amendments to these Terms and Conditions.

A User is any person who visits or uses the Nelle website or online store (hereinafter: "User").
A Customer is a User who places an order or purchases products through the online store.
The Nelle Online Store is an information system intended for the presentation and online sale of Nelle branded products.

Company name: Nelle d. o. o.
Company adress: Pregljeva ulica 3, 1230 Domžale, Slovenia
VAT ID: SI21313687
Registration number: 7494076000
Email: care@nelleapparel.com
IBAN: SI56 1010 0006 3702 902
Bank: Banka Intesa Sanpaolo d.d.
Registered in the Slovenian Business Register
Registration authority: District Court of Ljubljana
Date of registration: 20 April 2026

Use of the website is subject to these Terms and Conditions and the applicable laws of the Republic of Slovenia.

By using the website, the User:

expressly agrees to these Terms and Conditions;
undertakes to use the website lawfully and in accordance with applicable legislation;
agrees not to use the services for commercial, unlawful or any other purposes contrary to these Terms and Conditions;
will not attempt to obtain, collect or store the personal data of other users;
will not copy, reproduce, store or distribute any content from the website without the Provider's prior written consent, nor use computer code, malicious software or any other means that could interfere with, disable or damage the operation of the website or the Provider's services.

Purchases in the Nelle online store may be made either through a User account or as a guest, without registration.

To access a User account, the User enters their email address and receives a one-time verification code for login. After successfully signing in, the User can access their orders and other features available through the online store.

The User is responsible for ensuring that all information provided when placing an order or using a User account is accurate and up to date.

To place an order, select a product and its characteristics (e.g. size, colour, etc.) and click the "Add to Cart" button. The system will confirm that the product has been successfully added to the cart. If you wish to continue shopping, close the notification and continue browsing the online store. To remove a product from the cart, click the shopping cart icon to view the selected items, then adjust the quantity or remove the item by clicking the trash icon. To proceed with your purchase, click the "Checkout" button. You will be redirected to the checkout page, where you must provide all the required information. On the checkout page, you can review the products, quantities and prices of the items you intend to purchase. You will be asked to provide the required contact details (first name, last name, country, address, city, postal code, email address and telephone number), which are necessary for order confirmation, completion and delivery. Once you enter your address, the available shipping methods, estimated delivery times and shipping costs will be displayed. After selecting a shipping method, choose your preferred payment method (credit or debit card, Apple Pay, PayPal or cash on delivery). If you have a discount code or gift card, enter it in the "Discount code or gift card" field and click "Apply". Before completing your order, review the products and the information provided, then click the "Review Order" button. You will have one final opportunity to review your order before submitting it by clicking the "Complete Order" button. Once your order has been successfully submitted, the message "Your order has been confirmed" will appear.

After placing an order, the Customer will receive an email confirming that the order has been received. Information regarding the status and details of the order is also available in the Customer's account (by clicking the account icon) under the "Orders" section.

The Customer's credit or debit card will be charged immediately upon confirmation of the order. The amount charged to your card may differ from the amount displayed on our website due to additional fees or charges imposed by your card issuer and/or payment provider during the transaction. We are not responsible for fees resulting from exchange rate fluctuations, bank charges or any other foreign transaction fees applied by your card issuer where EUR is not the billing currency of your payment card.

The sales contract is concluded when the Provider sends the Customer an email confirming acceptance of the order. From that moment onwards, all prices and other terms are fixed and binding on both Nelle and the Customer.

Nelle will issue and send the invoice to the Customer by email.

For the purpose of verifying information or ensuring accurate delivery, Nelle may contact the Customer using the telephone number provided with the order.

All prices displayed in the Online Store are in euros (EUR) and include VAT, unless expressly stated otherwise on the Website. All prices displayed in the Online Store apply to the Products only and do not include shipping costs. A discounted price is the reduced regular price at which a Product is offered for a specified or unspecified period. Prices are valid at the time the Order is placed and have no predetermined period of validity. Prices displayed in the Online Store may be changed without prior notice.

Credit or debit card
Apple Pay
PayPal
Cash on delivery
Gift card

A gift card can be redeemed during checkout by entering the gift card code in the "Discount code or gift card" field and clicking the "Apply" button.

If the total value of your Order exceeds the value of the gift card, the remaining balance must be paid using one of the available payment methods.

If the total value of your Order is lower than the value of the gift card, the remaining balance may be used towards a future Order.

Orders are usually processed within 1–3 business days. During periods of high order volume, processing times may be extended. Estimated delivery times and shipping costs are provided for informational purposes only and are available at https://nelleapparel.com/pages/delivery. Any conditions for free shipping are displayed to the Customer during checkout.

When placing an Order, the Customer must provide a delivery address and is responsible for ensuring that all information provided is accurate. If the Customer is unavailable at the delivery address, the parcel may be collected in accordance with the terms and conditions of the selected delivery service provider. The Provider will provide the selected delivery service with the Customer's contact details. The delivery service is responsible for communicating with the Customer regarding the delivery.

Customs duties, import taxes and any other charges applicable to deliveries outside the European Union are the responsibility of the Customer.

The Provider implements appropriate technical and organisational measures to ensure the security of personal data and the secure processing of online payments. Secure payment authorisation and payment card transactions are processed by the payment service providers Shopify Payments and PayPal. Payment authorisation is performed in real time through verification with the card issuer. Payment card details are not stored on Nelle's servers.

The information collected and processed by the Provider will only be disclosed where required by applicable law or where the Provider, acting in good faith, believes that such disclosure is necessary for judicial proceedings or proceedings before other competent public authorities.

For distance contracts or contracts concluded outside business premises, the Consumer has the right to withdraw from the contract within 14 days without giving any reason for their decision. A withdrawal request is considered received once it has been submitted in accordance with the Return Policy available at https://nelleapparel.com/pages/returns (Products must be unused and in their original condition – free from odors, stains from lotions, body oils or makeup, unworn, unwashed and undamaged, with all original tags and labels attached, and carefully folded and packed in suitable packaging to prevent damage during return). The Provider reserves the right to reject returns that do not meet these conditions and to return such Products to the Customer. The Provider only accepts returns of Products purchased directly from https://nelleapparel.com/. The Consumer must return the Products to the Provider no later than 30 days after withdrawing from the contract. Products must be returned to: Nelle d. o. o., Pregljeva ulica 3, 1230 Domžale, Slovenia.

The only cost borne by the Consumer in connection with the withdrawal from the contract is the direct cost of returning the Products (return shipping), which will be deducted from the refund after the return has been processed in accordance with the price list available at https://nelleapparel.com/pages/returns. The Consumer is liable for any diminished value of the Products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. The Nelle Online Store does not offer exchanges.

Refunds will be processed within 14 days of receipt of the returned Products. Return shipping costs are not included in the refund.

Where a discount code has been used, the value of the discount is considered a discount granted and is not refunded. Only the amount actually paid by the Consumer will be refunded to the original payment method. If the Consumer uses a promotional code that is valid only under specific conditions (for example, "Buy 2, Get 3") and partially withdraws from the contract by returning only some of the Products, so that the conditions of the promotion are no longer met, the promotional code will no longer apply. In such cases, the value of the Order will be recalculated based on the remaining Products without applying the promotional code. If the Consumer uses a promotional code that includes a free gift and subsequently withdraws from the contract, the free gift must also be returned together with the remaining Products. If the free gift is not returned, its value will be deducted from the final refund amount. Where a gift card was used as a payment method, the refunded amount paid with the gift card will be returned in the form of a gift card.

The Consumer is not entitled to reimbursement of any additional costs incurred where they expressly chose a delivery method other than the least expensive standard delivery option offered by the Provider.

Product photos are provided for illustrative purposes only and do not guarantee the actual characteristics of the Products. The colors of the Products in the photos may differ slightly from their actual colors.The Provider does not warrant the accuracy or completeness of the information available in the Online Store, including textual and visual content.

Nelle guarantees that the goods are in conformity with the sales contract at the time of delivery. Goods are considered to be in conformity in particular when they correspond to the agreed description, type, quantity and quality; are fit for the specific purpose for which the consumer requires them and which the consumer made known to Nelle at the time of purchase and Nelle accepted; and are supplied with all agreed accessories and instructions.

In addition, the goods must be fit for the purposes for which goods of the same type are normally used, possess the quality and characteristics that the consumer may reasonably expect given the nature of the goods, the product description and any public statements made, for example in advertising, and be of the quantity and quality normally expected of goods of the same type.

Nelle shall not be liable for a lack of conformity if, prior to the purchase, the consumer was specifically informed that a particular characteristic of the goods deviated from the requirements described above and the consumer expressly accepted such deviation.

Nelle shall be liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery. Any lack of conformity that becomes apparent within one year of delivery shall be presumed to have existed at the time of delivery, unless Nelle proves otherwise.

In the event of a lack of conformity, the consumer is entitled to first request the repair or replacement of the goods free of charge. If this is not possible, has not been carried out within a reasonable period of time, or causes significant inconvenience to the consumer, the consumer may request a proportionate reduction in the purchase price or withdraw from the contract and request a refund of the amount paid. If the lack of conformity becomes apparent within 30 days of delivery, the consumer may withdraw from the contract immediately.

The consumer must notify Nelle of the lack of conformity within two months of the date on which it was discovered and provide a detailed description of the lack of conformity. The notification may be sent to care@nelleapparel.com.

Any contractual provisions that limit or exclude Nelle’s liability described above shall be null and void.

Further details regarding the procedure for exercising the consumer’s rights in relation to the conformity of goods are governed by the Slovenian Consumer Protection Act (ZVPot-1).

The Provider will contact the User via means of distance communication only where the User has given their explicit consent to such communication. The Provider will respect the User's wish not to receive marketing communications.

The Provider's marketing emails will:

be clearly and unambiguously identified as marketing communications;
clearly identify the Provider as the sender;
clearly indicate any special offers, promotions or other marketing techniques, together with the applicable terms and conditions for participation; and
clearly explain how the User can unsubscribe from receiving marketing communications.

The Nelle Online Store is owned by Nelle d. o. o. All rights are reserved. The content published on the Website may also include materials protected by the copyright of third parties. Accordingly, any reproduction, distribution or other use of the information published on the Website is permitted only with the prior written consent of the copyright holder.

The Nelle Online Store uses the Judge.me platform to collect, verify and display product ratings and reviews. Reviews may be submitted by Customers who have completed a purchase (marked as "Verified Purchase") or by Website visitors. The Provider reserves the right to remove reviews containing unlawful, offensive, abusive, violent or manifestly false content. The User who submitted the review is solely responsible for its content. The Provider is not responsible for the truthfulness or accuracy of statements made in reviews but undertakes to act promptly and remove any review upon receiving a justified report that it contains unlawful or inappropriate content.

The User may request the deletion of their review at any time by sending a request to care@nelleapparel.com.

The average product rating is calculated as the arithmetic mean of all ratings submitted on a scale from 1 to 5. Ratings and reviews relating to a Product are displayed on its respective Product page.

The Provider may use ratings and reviews to present customer experiences on the Website and in marketing materials. Personal data (such as the User's name, surname or photograph) will only be used to the extent voluntarily provided by the User when submitting the review.

The Nelle Online Store and all content available on the Website, including product photographs, text, graphic elements, videos, logos and other materials, are protected by intellectual property rights and may not be reproduced, distributed or otherwise used without the prior written consent of the Provider.

The Provider makes every effort to ensure that the information published on the Website is accurate and up to date. However, the characteristics of the Products, delivery times or prices may change so quickly that the Provider may occasionally be unable to update the information on the Website in time. In such cases, the Provider will inform the Customer of the changes and allow the Customer to withdraw from the Sales Contract.

The Provider may withdraw from the Sales Contract only in the event of an obvious error in accordance with the provisions of the Slovenian Code of Obligations. An obvious error shall include, in particular, an obvious error in the price, the essential characteristics of a Product, or any other manifest mistake due to which the Sales Contract would not have been concluded had the true circumstances been known.

The Provider reserves the right to suspend the Website or restrict access to it due to technical issues, maintenance or other reasons, which may result in the temporary unavailability of the Online Store.

In the event of technical issues affecting the Website, the Provider reserves the right to cancel Orders affected by such technical issues. The User will be informed of the cancellation as soon as reasonably possible and advised of the next steps.

The Provider complies with the applicable consumer protection legislation and strives to maintain an efficient complaint handling system.

The Customer may submit a complaint by email to care@nelleapparel.com or by post to the Provider's registered office. The complaint handling procedure is confidential. The Provider will acknowledge receipt of the complaint within five (5) business days, inform the Customer of the estimated time required to process the complaint, and, where appropriate, keep the Customer informed of the progress of the procedure.

The Provider will make every reasonable effort to resolve any disputes amicably.

ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In accordance with the Slovenian Act on Alternative Dispute Resolution for Consumer Disputes (ZIsRPS), the Provider does not recognise any alternative consumer dispute resolution provider as competent to resolve consumer disputes that may be initiated by a Consumer under that Act.

The above arrangement is based on the provisions of the Slovenian Act on Alternative Dispute Resolution for Consumer Disputes (ZIsRPS) and other applicable legislation of the Republic of Slovenia.

The Provider reserves the right to amend these Terms and Conditions at any time. Any amended Terms and Conditions will be published at https://nelleapparel.com/sl-si/pages/terms-conditions and shall become effective on the date of their publication.

Orders placed before the publication of any amendments shall be governed by the Terms and Conditions in force at the time the Order was placed.

If the User does not agree with the amended Terms and Conditions, they must discontinue using the Website.

Last updated: 20 September 2026

If you have any questions regarding our Terms and Conditions, please contact us at care@nelleapparel.com.