RETURNS

We hope you love your Nelle pieces ❤︎⁠

However, if a piece isn't your favorite, you have 14 days from the day your order is delivered to request a return. Unfortunately, after 14 days, returns can no longer be accepted. Additionally, you have 30 days to send the pieces back to us. Please find instructions on how to make a return below.

RETURN CONDITIONS

• Pieces must be unused and in their original condition

(free of odors, lotion, body oil and makeup stains, unworn, unwashed and not damaged)

• All original tags and labels must be attached 

• Pieces must be packaged and folded neatly in suitable packaging to prevent damage during return shipping. We recommend using the original packaging for your return.

Items that do not align with these conditions aren't eligible for returns. If items are rejected upon inspection of the return, they will be sent back to you.

We cannot accept the return of items which were not bought directly from our website. 

We do not accept exchanges. All pieces can be returned and another order placed for the piece you wish to replace it with.

HOW TO MAKE A RETURN

We offer returns through GLS as it may be the easiest and most affordable way to return your order.

1. To request a return, visit Account from the top menu and sign-in using the same email address you used to place your order. You will receive a one-time verification code to complete sign-in.

2. Open your order, click Return items, select the pieces you would like to return and your reason for return. Lastly, click Send request and we'll review your return as soon as possible.

3. Once your return has been approved, you'll receive a confirmation email containing a link to our courier's page, where you can arrange your return shipment.

4. As our mailers contain two adhesive tape strips, you can ship your return using the same mailer. Carefully package your pieces and please make sure they align with our return conditions listed above. 

All orders are eligible for return if the return request is submitted within 14 days of delivery. 
If your return request has not been approved within 48 hours, please contact us and we'll be happy to look into it. 

Please note that you will be charged for the return delivery fee as listed below. This fee will be deducted from your refund once your return is processed.