Why Nelle?
Meet Nelle and our founder here.
Where are Nelle pieces produced?
Each piece begins with an idea that eventually grows into a design, created in Slovenia. Once every detail has been approved, it is produced by our carefully selected manufacturing partners in Turkey. At every step, we stay true to our values, choosing to work with partners who hold internationally recognized certifications that reflect their commitment to fair working conditions and environmentally responsible manufacturing. Read more about our values here.
When will my order ship?
Please allow 1-3 business days for order processing. During drop days and sales, processing times may be slightly longer due to increased volumes. You will be notified once your order has been processed and dispatched.
When will I receive my order?
Please see our Delivery page for transit times. Once your order is dispached, you will receive an email with the tracking link.
What are the delivery costs?
Please see our Delivery page for delivery fees.
Where do you ship from?
All orders are shipped from Slovenia.
How can I return my Nelle pieces?
Please see our Returns page for information on returns.
When will I receive a refund?
Once your return has been processed, we will refund you by the same method you used to pay, within 14 days of return delivery date. Please note, during drop days and sales, return processing times may be slightly longer due to increased volumes.
Can I cancel my order?
Unfortunately, we cannot cancel orders once they are placed. All orders can be returned once you receive them. Please see our Returns page for more information.
Can I make an exchange?
Unfortunately, we do not offer exchanges. All pieces can be returned and another order placed for the piece you wish to replace it with.
Are there any additional costs for customs?
As orders are shipped from Slovenia, please note that any additional costs related to customs, taxes, or import duties for orders outside the EU are the responsibility of the customer.
My order is faulty
If you believe you have received a faulty piece, please fill out the contact form or email us directly at care@nelleapparel.com. Please include your order number and description of the fault.
How do I speak to the customer care team?
For any other questions, please fill out the contact form or email us directly at care@nelleapparel.com and we'll get back to you as soon as possible.